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Retours and exchanges

 You can find the instructions for your retour here. 

You have a 14-day right of retour and can cancel your order without giving a reason during this time. Your 14-day right of withdrawal applies from the day on which you took possession of the goods. You can only retour unused goods to us and bear the costs of returning the goods. 

For an exchange you have to send the package back to us like here described and just reorder.


Retour policy:
A retour or an exchange is only possible if your goods are unused and unwashed and within a period of 14 days from receiving the order. The goods must not have a strong odor and be not dirty, please understand that we refuse retours of this type.

 

Invoice and payment

You will always receive your invoice by email. If you have any questions about your invoice, you can write an email to support@anna-und-oskar.de.

Our bank connection: 

Anna und Oskar
IBAN: DE55 1001 7997 4046 9635 60
BIC: HOLVDEB1

Payment in installments is not possible - conscious consumption is one of the core issues we deal with. Consumer credit doesn't fit our philosophy. Unfortunately, we are not yet able to offer a purchase on account or credit card payment. 

 

Complaints

Wherever humans work, mistakes happen - this also applies to the trained experts in our production. If something is wrong with a product, please send us an email with your order number and a photo of the defect to: support@anna-und-oskar.de. We take care of this!