We ship within 3 working days and you will receive a shipment notification from DHL as soon as we start preparing the shipment. If you chose the "bank transfer" payment option, the delivery period begins after receipt of the money. We also ship to packing stations (DHL) and European package shops (EPS).
Shipping: Free shipping within Germany. The shipping costs to all EU countries and Switzerland are €12.90. Taxes and customs duties abroad (especially important for the Swiss) are borne by the customer. We are happy to ship to other countries on request, write to email@example.com.
You have a 14-day right of retour and can cancel your order during this period without giving a reason.
For an exchange you have to send the package back to us like heredescribed and then just reorder.
Return policy: A retour or an exchange is only possible if your goods are unused and unwashed within 14 days from receiving the order. The goods must not have a strong odor and be not dirty. Please understand that we refuse retours of this type. You bear the costs for returning the goods. You bear the costs for the retour.
Invoice and payment
You will always receive your invoice by email. If you have any questions about your bill, please contact firstname.lastname@example.org.
Our bank connection:
Anna und Oscar
IBAN: DE55 1001 7997 4046 9635 60
Payment in installments is not possible - conscious consumption is one of the core issues we deal with. Consumer credit does not fit our philosophy. Unfortunately, we are not yet able to offer purchase on account or credit card payment.